Last Updated: 8/13/24

At Kemp Studios, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with our return process. Please read our Return Policy carefully to understand your rights and obligations.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, and in the same condition that you received it.
• The item must be in its original packaging, including any tags, labels, or accessories.
• The return request must be made within 10 days of the delivery date.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Downloadable software products.
• Auction items.
• Personalized or custom-made items.
• Final sale or clearance items.

3. Return Process

3.1 Requesting a Return

To initiate a return, please contact our Customer Service team at [email address] with your order number and the reason for the return. Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.

3.2 Shipping Your Return

Once you have received your RA number, securely package the item(s) and include the RA number inside the package. You are responsible for the shipping costs associated with returning the item unless the return is due to our error (e.g., incorrect or defective item). If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

4. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with details of the defect or damage, and we will assist you with the exchange process.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

7. Return Policy Changes

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website, with the “Last Updated” date indicating the latest revision. Your continued use of our Website or purchase of products after any changes indicates your acceptance of the new Return Policy.

8. Contact Us

If you have any questions or concerns about this Return Policy, please contact us.